Terms and Conditions

Terms of City Guest House, Mumbai

 Once you make a booking, we assume that you agree to all our terms and conditions.

 Booking is confirmed once 50% of the charges are paid by the customer through cash, cheque or account. Remaining 50% is to be paid on the day of arrival.

 On the day of arrival, 10% of your booking amount shall be debited from your account as our security deposit that would be returned to you on the day of your checkout.

 Up to one hour of stay after your scheduled checkout time is allowed and is not chargeable under reasonable circumstances. More than one hour after your scheduled checkout would be liable to be chargeable under the tariff of the next day.

 In case you plan to check-in earlier than the scheduled time on the same day, then up to three hours before the said time will not incur any extra charge to you but is subject to your room availability.

 Pets are strictly not allowed.

 Any damage to your property in our premises would not be liable to us unless caused due to our staff or our negligence and carelessness.

 We do not offer car parking; hence any cars parked outside our guest house would be at the user’s risk.

 Children of 8 years and above would be charged complete tariff.

 Room keys should always be submitted at the reception when going out of the guest house and during checkout. Failure of not submitting the keys during checkout would be chargeable.

 Check-in and checkout timings can be scheduled as per the guest’s requests anytime of the day.

Cancellation policy

 To confirm any booking, we shall require a deposit of 50% of the total amount. Once the booking is confirmed, cancellation of the same could be done to maximum of up to 10 days before the check-in date. Any cancellation done during this period would be eligible for a 10% refund. Any cancellation less than the period of 10 days would not be eligible for any refundable amount. Normally the cancellation rules apply as follows:

 Less than 10 days before arrival – no refund

 10 days or more before arrival – 10% refund

 Also, in case of any promotional offers or discounts won by the customers, the bookings are not eligible to be cancelled. Hence 100% percent amount would be charged once booked.

 In peak seasons like _________ bookings once done, shall not be cancelled.

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